Effective Date: 24 September 2026 | Last Updated: 24 September 2026
Sky Ride ("Sky Ride", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of users of the Sky Ride mobile application, website and related services (collectively, the "Services").
This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you when you use Sky Ride.
1. Information We Collect
Depending on how you use Sky Ride, we may collect the following categories of information.
1.1 Account and Identity Information
When you create or use an account, we may collect:
- Full name
- Phone number
- Email address, where provided
- Profile photograph, where provided
- Account authentication information
- User ID and account-related identifiers
- Information you provide when updating your profile
Sky Ride primarily supports account authentication through your phone number and verification code.
2. Location Information
Sky Ride is a transportation and delivery platform and location information is important for providing its core services.
With your permission, we may collect:
- Current or approximate device location
- Pickup location
- Destination location
- Locations selected on the map
- Trip routes and route-related information
- Driver location while a trip is active
- Parcel or delivery pickup and destination locations where applicable
We use location information to:
- Locate available drivers
- Match riders with drivers
- Calculate and display routes
- Provide navigation-related functionality
- Estimate pickup and destination information
- Monitor and manage active trips
- Provide transportation and delivery services
You can control location permissions through your device settings. Disabling location permissions may prevent certain Sky Ride services from functioning correctly.
3. Trip and Transaction Information
When you use Sky Ride, we may collect information relating to your activities, including:
- Ride requests
- Pickup and destination details
- Trip dates and times
- Driver assignment information
- Trip status
- Fare and pricing information
- Payment status
- Booking and cancellation information
- Parcel or delivery information where applicable
- Ratings and reviews
- Customer-support requests
4. Payment Information
Where payments are supported through Sky Ride, payments may be processed by third-party payment providers.
This may include:
- Payment transaction information
- Transaction amount
- Currency
- Payment status
- Payment method information
- Transaction or reference identifiers
Where a third-party payment processor handles your card or other payment credentials, Sky Ride may not receive or store the full payment-card number or security code.
5. Device and Technical Information
We may automatically receive certain technical information, such as:
- Device type
- Operating system and version
- Application version
- Device identifiers
- IP address
- Network information
- Crash and diagnostic information
- Language and regional settings
- Application performance information
6. Push Notifications
Sky Ride may use push-notification services to send important information to your device, including ride status, driver arrival, booking, delivery, account and security notifications.
Sky Ride may use OneSignal and related notification infrastructure to deliver push notifications. You can control notification permissions through your device settings.
7. Google Maps and Location Services
Sky Ride uses mapping and location technologies, including Google Maps and related Google services, to provide map-based functionality such as displaying maps, selecting locations, calculating routes and displaying pickup and destination points.
These services may process location and map-related information according to their applicable terms and privacy policies.
8. How We Use Your Information
We may use information collected through Sky Ride to:
- Create and manage your account.
- Authenticate your account.
- Process ride and delivery requests.
- Match riders with available drivers.
- Provide location and mapping functionality.
- Process and record payments.
- Provide customer support.
- Send service-related notifications.
- Communicate with you about your account or bookings.
- Prevent fraud, abuse and unauthorized activity.
- Maintain platform security.
- Diagnose technical problems.
- Monitor application performance.
- Improve our services and user experience.
- Comply with applicable legal and regulatory requirements.
- Enforce our terms, policies and agreements.
- Protect the rights, property and safety of Sky Ride and its users.
9. How We Share Information
We do not sell your personal information as part of the ordinary operation of Sky Ride.
9.1 Drivers
When you request a ride or applicable delivery service, information necessary to complete the service may be shared with the assigned driver. This may include relevant profile, pickup, destination, location and booking information.
9.2 Service Providers
We may use trusted third-party service providers for cloud hosting, database infrastructure, payment processing, push notifications, mapping services, authentication, diagnostics, technical support and communications.
9.3 Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, court order, legal process or governmental request, or where reasonably necessary to prevent fraud, investigate illegal activity, protect users or enforce our legal rights.
10. Information Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration and destruction.
However, no electronic transmission, storage system or internet service can be guaranteed to be completely secure.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, maintain accounts, complete transactions, resolve disputes, prevent fraud, meet legal obligations and protect our legitimate interests.
When information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable requirements.
12. Your Privacy Rights
Depending on applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request restriction of certain processing.
- Object to certain uses of your information.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Lodge a complaint with an applicable data-protection authority.
13. Location and Device Permissions
Sky Ride may request access to device permissions including location, notifications, camera or photos where required by a particular feature, and other permissions necessary for specific functionality.
Permissions are requested when the relevant feature requires them and may be changed through your device settings.
14. Children's Privacy
Sky Ride is not intended to knowingly collect personal information from children who are below the minimum age required to use the Services under applicable law.
If you believe that a child has provided personal information to Sky Ride without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
15. Third-Party Services
Sky Ride may integrate with third-party services and technologies for maps and location, push notifications, payment processing, cloud infrastructure, authentication, diagnostics and other operational purposes.
Third-party services may have their own privacy policies governing their processing of information. We encourage users to review those policies.
16. Cookies and Similar Technologies
Where Sky Ride's website or related services use cookies or similar technologies, they may be used for session management, preferences, security, service usage measurement and website performance.
17. International Data Processing
Some service providers used by Sky Ride may process or store information in countries other than the country in which you reside. Where required by applicable law, we take appropriate measures concerning international transfers and processing of personal information.
18. Data Security Incidents
If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and provide notifications where legally required.
19. Account Deletion
Where account deletion is available, you may request deletion of your Sky Ride account and associated personal information.
Certain information may need to be retained where required by law, necessary for legitimate business purposes, required for dispute resolution or necessary to prevent fraud or abuse.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements or privacy and security practices.
When changes are made, we will update the Last Updated date at the beginning of this Policy. Where required by law, additional notice or consent may be provided.
21. Governing Law
This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws and regulations.
Where Sky Ride operates in Kenya, applicable Kenyan data-protection requirements may apply, including requirements governing the collection, use, storage, disclosure and protection of personal data.
22. Contact Us
If you have questions, requests, complaints or concerns regarding this Privacy Policy or the processing of your personal information, please contact Sky Ride through the official Sky Ride website:
Sky Ride
Website:
https://taxi.syfplus.com
For privacy-related requests, please provide enough information for us to identify your account and understand your request.
23. Acceptance
By registering for or using Sky Ride, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed as described in this Policy and in accordance with applicable law.